This article will guide you through understanding Failed/Disabled Messages. This is purely informational for the business and allows you to view messages that were not received.
PLEASE NOTE:
- Failed messages are charged a fee by the carriers and count as a message.
- To help reduce failed messages, we advise as you locate the invalid number to mark a number invalid from "Clients and Prospects".
- You can also remove the phone number from the customers’ profile completely.
Navigate to Connect tab > Conversations.
Select “...” > Failed/Disabled” messages.
All failed/disabled messages will be displayed.
- Failed Messages = External reason that’s out of your control. Could have to do with phone number, phone carrier, or individuals plan settings (blocks unknown numbers)
- Disabled Messages = direct correlation to an individuals’ message delivery settings. If that setting is off, the individual will not receive that type of message.