This article will guide you through the steps on how to mark a number as invalid to avoid additional fees by the carriers.
What does marking a phone invalid mean?
A studio can mark a phone number as invalid if the mobile number is not in the correct international format, it was too long/short, or it was entered incorrectly. The customer may have also opted out from receiving text messages. Marking it invalid will avoid additional carrier fees until you are able to enter the correct number.
Navigate to Connect > Clients and Prospects.
- Gray = invalid
- Not gray = valid
Click the green check to mark it valid or red x to mark a number invalid.