This article will guide you through the steps on how to block an unknown phone number and reinstate a blocked number.
Please Note:
- The option to block a number is limited to "Unknown Numbers" coming into the system.
- An "Unknown Number" refers to a profile (number) that has messaged into your Connect dashboard but does not have an existing ClubReady profile that corresponds with said number.
Content:
How to Block an Unknown Number
How to Reinstate (Unblock) a Number
How to Block an Unknown Number
1. Conversations: When an "Unknown Number" appears you will see them listed by their number, click the number to edit.
2. Report Spam & Block: Click the option to move the unknown number to your Spam & Block logs.
How to Reinstate (Unblock) a Number
1. Spam & Block logs: Navigate to the Conversations folder > 3 dots > Spam & Block logs.
2. Unblock Number: Select the 3 dots for the number you wish to block or reinstate.
Congratulations! You have successfully blocked and reinstate an Unknown Number!