Jacqueline Leonard

If a reminder notification is queued and the associated service or class booking is cancelled, the status of the reminder will be displayed as "Disabled" in Connect.   How to Locate Disabled Messa...

This article provides a list of standardized responses related to Twilio's 30000 series error codes. It also includes helpful recommendations for preventing these issues where applicable.    Error ...

This article will guide you through the various warning messages you may encounter when sending Campaigns through Connect. These warnings are triggered when the system detects issues such as link s...

When preparing for the upcoming Black Friday shopping frenzy, it's crucial to have a strategic approach for launching communication blasts to your audience.     Here are some best practices t...

As Black Friday approaches, businesses over the world gear up to capitalize on the shopping frenzy by reaching out to prospects with enticing offers and promotions. However, it’s essential to under...

Do I need to switch providers to use Twilio?  To use Twilio, you don't necessarily need to switch your entire phone service provider; however, if you want to use your existing phone number with Twi...

If your studio is experiencing higher opt-out rates when adding new leads to Connect, there are several potential reasons for this trend:  1. Lack of Genuine Consent Unverified Consent: Leads may ...

When setting up your account with Connect, it is important to provide a number that can be successfully hosted on Twilio. Some types of numbers and cellular providers are not compatible with Twilio...

This article will walk you through the steps on how to view previously sent campaigns.    Navigate to Connect > Campaigns.  Click Previous Campaigns.  From here, you are able to select the Copy ic...