Jacqueline Leonard

If your studio is experiencing higher opt-out rates when adding new leads to Connect, there are several potential reasons for this trend:  1. Lack of Genuine Consent Unverified Consent: Leads may ...

When setting up your account with Connect, it is important to provide a number that can be successfully hosted on Twilio. Some types of numbers and cellular providers are not compatible with Twilio...

This article will walk you through the steps on how to view previously sent campaigns.    Navigate to Connect > Campaigns.  Click Previous Campaigns.  From here, you are able to select the Copy ic...

This article will guide you through how to reset your password at the moment of signing up.    The login page will allow staff to enter their username and password. If the staff does not know their...

This article will guide you through understanding the Location Usage Report widget.    1. Add or Remove the Widget Navigate to Dashboard > Manage Widgets > select the toggle next to Location Usage ...

This article will guide you through the steps on how to block an unknown phone number and reinstate a blocked number.  Please Note: The option to block a number is limited to "Unknown Numbers" com...

This article will guide you through the steps on how to manually opt out a user to stop receiving future messages.    If the prospect/client was manually opted out by a staff in the system, the stu...

This article will guide you through understanding Opt Ins in Connect.    Automatically Opt In If the prospect/client auto-opted out (for example by texting "Stop") then they can text "Start" to rec...

This article will guide you through recommended steps to verify why an automated reminder is not firing.    1. Default setting is turned ON Navigate to your master list (Manage Locations > 3 dots n...