Jacqueline Leonard

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Articles

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  • Twilio - Guide to U.S. Messaging Compliance

    What is Twilio?  Twilio Inc (Twilio) is a provider of cloud communications platforms that enable developers to build and manage applications without the need to create and maintain the underlying i...

  • Understanding Failed Error Codes

    Bandwidth When using the MM4 interface for sending messages, error codes in the X-Internal-Status-Code field of MM4_Forward.RES or MM4_Delivery_Report.REQ may indicate issues. However, comprehensiv...

  • 10DLC Registration and How ClubReady Can Help

    Understanding 10DLC In the ever-evolving landscape of telecommunication, a new standard has emerged that promises to revolutionize business text messaging: 10DLC, or 10-digit long code. This innova...

  • Manually Opting Out Individual(s)

    This article will guide you through the steps on how to manually opt out a user to stop receiving future messages.    If there are individuals in ClubReady Connect you wish to manually opt out (whi...

  • Manually Opting In Individual(s)

    This article will guide you through the steps on how to manually opt out a user to stop receiving future messages.    If the prospect/client was manually opted out by a staff in the system, the stu...

  • Forbidden Text Categories

    Effective Date Jan 1, 2024At ClubReady, we are dedicated to ensuring the integrity and compliance of our communication services. As part of our commitment to delivering trusted communications, we e...

  • TCPA Compliance and Opt-Out/In Keywords

    This article will provide a list of keywords users can type if they wish to opt out, opt in or if they need further assistance from the studio.    PLEASE NOTE: Ensuring strict compliance with all f...

  • Twilio Messaging Policy

    Twilio is our preferred SMS provider for ClubReady Core and Connect messaging services. Twilio's Messaging Policy applies to SMS, MMS, Chat, and WhatsApp messaging channels. The key focus is on ens...

  • Twilio Acceptable Use Policy

    The Acceptable Use Policy (AUP) of Twilio outlines rules for users and customers regarding the use of Twilio's products and services. Some key points from the AUP include: 1. Scope and Updates: Th...

  • Customer Actions for SMS Compliance

    ClubReady wants to ensure that we and our customers adhere to all regulations, safeguarding businesses and maintaining TCPA compliance. Content:  What is changing? Customer Action ItemsKey Complian...