Jacqueline Leonard

Twilio is our preferred SMS provider for ClubReady Core and Connect messaging services. Twilio's Messaging Policy applies to SMS, MMS, Chat, and WhatsApp messaging channels. The key focus is on ens...

This article will provide a list of keywords users can type if they wish to opt out, opt in or if they need further assistance from the studio.    PLEASE NOTE: Ensuring strict compliance with all f...

In the event that you are having unsuccessful messages reach to your customers or avoid spam failure, try the following:  Be Specific. Draw the attention of the recipient by keeping the content spe...

If your studio is experiencing higher opt-out rates when adding new leads to Connect, there are several potential reasons for this trend:  1. Lack of Genuine Consent Unverified Consent: Leads may ...

When setting up your account with Connect, it is important to provide a number that can be successfully hosted on Twilio. Some types of numbers and cellular providers are not compatible with Twilio...

This article will guide you through the steps on how to set a Waitlist, Class Reminders, and/or Service Reminders be automatically sent to your clients.  Please Note: If you utilize waitlist templ...

Q: When selecting a specific class in the calendar, it displays a Y and N checkboxes. What does this mean?   A: This option will allow the studio to confirm a user's attendance as Yes or No. This i...

This article will walk you through the steps on how to view previously sent campaigns.    Navigate to Connect > Campaigns.  Click Previous Campaigns.  From here, you are able to select the Copy ic...

This article will guide you through archiving templates such campaigns or conversations. Archiving campaigns can help manage and organize your previous campaign list. This can be utilized to remove...

This article will guide you through how to reset your password at the moment of signing up.    The login page will allow staff to enter their username and password. If the staff does not know their...