The ability to log in will be available in two different areas.
PLEASE NOTE:
- You can log into Connect with your ClubReady staff email if your user/email is already created in Connect.
- If trying to log into Connect for the first time and a user/email is not in Connect, you will need to create a Connect user profile.
- It is highly recommended to use the ClubReady email address as the new user for Connect since it will sync automatically.
1. Connect tab: Log into ClubReady > Connect > Conversations.
If you have not logged in, it will request for you to type your credentials or Create CR Connect Account.
2. Work It: When selecting Work It > Send an SMS, the sign on page will display.
Frequently Asked Questions
Q: What happens when a new user is created that is not in Connect?
A: When a new user is created outside of Connect, the user is also created in Connect when attempting to log in via SSO from CR.
Q: What happens when a user is deleted in ClubReady?
A: When a user is deleted in ClubReady, no changes are made in Connect. The user remains active in Connect, and if a password is set in Connect, the user can still log in to Connect using their email and password. We currently do not have an integration or webhook event notification to delete a user in Connect that has been deleted in ClubReady.
Q: What happens with existing corporate users that do not have an email address?
A: If a corporate user does not have an email address, they will receive an error stating: "The email field is required" when attempting to log in via SSO from ClubReady. The user's profile in ClubReady will need to be updated manually with an email address.
Q: What happens with existing corporate users who have an email address that does not match what is in Connect?
A: Currently, if a user tries to log in using SSO and the external ID provided in Connect is correct, they will be able to log in even if there is a mismatch between the email address in Connect and ClubReady.