Frequently Asked Questions

Want to Make the Switch to Connect?

• Switching SMS Service Providers with Hosted Numbers
• Interested in SMS texting beyond ClubReady Basics?
• Frequently Asked Questions

Call Forwarding

• Forward Calls To The Club from ClubReady Connect
• Call Forwarding

Managing Clients & Prospects

• Why Are Opt-Out Rates Higher for New Leads in Connect?
• FAQ: Outgoing Opt-In Message
• Using Types & Values
• How-to: Merge Duplicate Clients
• Troubleshooting: Unable to Locate User
• Filtering by Active/Manually-Opt-Out/Keyword Opt-out

Managing Booking Texts

• Send Message to Class Bookings
• Appointments
• FAQ: Class Calendar

Troubleshooting

• Series 30000 Twilio Errors
• ClubReady Help Suite
• Troubleshooting: Connect Reminder Template Not Firing
• Best Practices: Steps to Getting Started
• How-to Hard Refresh your Browser

Xpo

• ClubReady Connect Integration
• Studios that are Currently Using ClubReady Core SMS or Other Platforms
• ClubReady Connect Integration (Club Pilates)
• Studios that are Currently Using ClubReady Core SMS or Other Platforms (Club Pilates)