What is ClubReady Connect and Concierge Services?
ClubReady Connect is an integrated messaging solution designed to help studios communicate with prospects and members through SMS and multimedia messaging. It supports stronger engagement, faster follow-up, and more consistent communication—while tying directly into your ClubReady workflows.
Concierge Services is an optional service offering that partners with your studio during presale or in-studio operations to support prospect communication and membership acquisition efforts using proven outreach strategies and task management within ClubReady and ClubReady Connect.
What is ClubReady Connect?
ClubReady Connect helps studios communicate conveniently and effectively through messaging—meeting prospects and members where they already are.
Studios commonly use Connect to:
Expand reach to prospects and customers through direct messaging
Increase engagement by sending targeted, personalized communication
Communicate more efficiently using templates and message history
Improve response rates through faster, consistent follow-up
Automate messaging and support workflows through ClubReady + Connect integration
Send multimedia (images, GIFs, videos, attachments) where supported
For more information on ClubReady Connect, request a demo:
https://www.clubready.club/demo/
What is Concierge Services?
Concierge Services provides a formulated presale plan centered around prospect communication and proven membership acquisition techniques. As an extension of your studio, the goal is to engage with digital leads and support promotional outreach using established strategies and cadence developed through experience across multiple studio brands.
Concierge Services may help your studio:
Maintain consistent prospect communication during presale or studio operations
Use structured outreach cadence and sales scripting to improve conversions
Identify trends in lead engagement to refine follow-up strategy
Reduce labor costs and support more predictable staffing/budget planning
Results may vary by studio, brand, and presale plan.
For more information on Concierge Services, contact:
Meredith Olson — molson@clubready.com
When should I use Connect vs. Concierge?
Use Connect when you want the tools to manage and scale messaging internally.
Use Concierge Services when you want additional operational support executing presale/outreach strategies alongside your team.
Many studios use both: Connect as the platform + Concierge as the service layer supporting execution.