The Do Not Call Registry, managed by the Federal Trade Commission (FTC) is a national list that helps consumers limit unwanted telemarketing calls. By adding their phone number to the registry, consumers can significantly reduce unsolicited sales calls, giving them more control over who can contact them.
With Do Not Call Registry list integration, customers who have opted out of receiving phone calls from your business will be marked with the icon. This icon, along with its tooltip description, appears next to the customer’s phone number and serves as a clear visual indicator to staff that the individual has requested not to be contacted by telemarketers by phone or text. Recognizing and respecting this designation helps you make informed decisions about whether to call or text a prospect or member. Be sure to familiarize yourself with how Do Not Call regulations work to understand when outreach is or isn't permitted.
Setup Requirements
This feature may be made available to customers that have purchased and maintain an active subscription to the Federal All-US/All Area Codes Do not Call Registry list. For information about how to access and purchase the list please visit the DNC Registry at ftc.gov.
Please note that only the ALL Area Codes list is currently supported by ClubReady. Purchasing a smaller list of limited area codes is not supported at this time. If you have purchased the All Area Codes list and are interested in activating this feature, please contact your account manager.
FAQ: Do Not Call Registry
Q: What is the Do Not Call Registry?
A: The Do Not Call Registry is a list of phone numbers from consumers who have indicated their preference to limit the telemarketing calls they receive. The registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials.
Q: Why was the National Do Not Call Registry created?
A: The registry was created in 2003 to offer consumers a choice regarding telemarketing calls. The FTC’s decision to create the Do Not Call Registry was the culmination of a comprehensive, three-year review of the Telemarketing Sales Rule, as well as the FTC’s extensive experience enforcing the Rule in the previous seven years. The FTC also held numerous workshops, meetings and briefings to solicit feedback from interested parties, and considered more than 64,000 public comments, most of which favored creating the registry.
Q: My active member shows as a DNC , am I still allowed to call or text them?
A: If you have an established business relationship with the member, you may call them for up to 18 months after their last purchase, delivery, or payment. However, if the member asks not to receive calls, you must honor that request. Continuing to call after such a request could result in a fine of up to $53,088. We recommend using caution and ensuring you have documented consent for any calls or texts.
For more information, please see the FTC DNC FAQ or consult an attorney for legal guidance.
Q: A new lead shows as a DNC but reached out to me, can I call them?
A: Proceed with caution! If a lead contacts your company directly, such as by making an inquiry or submitting an application, you may call them for up to three months. However, if the lead specifically asks your company not to call, you must honor that request, even if there is an existing business relationship.
For more details, please refer to the FTC’s FAQ or consult an attorney for guidance.
Q: Do the same DNC rules apply when sending and receiving text messages?
A: Indeed, it is essential to ensure that you and your team are in agreement regarding the method of communication utilized when reaching out to your customer, regardless of the format.
This information provided is for general informational purposes only and is not legal advice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, or completeness of any information provided. You are independently responsible for ensuring compliance with applicable laws, including, but not limited to, the Do Not Call Registry. You should consult your own attorney.