This article will guide you through understanding the Hot Label and Folder.
The Hot label & Hot Folder were created to improve your efficiency and effectiveness when conversing with your clientele. Using the Hot Label for conversations allows you to quickly access and follow-up with your clientele at a later time.**
Select any conversation on the list > click the flame icon.
To view all conversations labeled as Hot, select “Hot” located at the top of the page.
To remove the Hot label, select the flame icon again and select ok on the confirmation window.