This article provides an overview of Failed & Disabled messages and explains how they can be used for informational purposes. These message statuses allow your business to identify messages that were not successfully delivered.
PLEASE NOTE:
Failed messages are still counted as sent messages and may incur carrier fees.
To help reduce failed messages, it is recommended that invalid phone numbers be marked as invalid within Clients & Prospects once identified.
You may also choose to remove the phone number entirely from the customer’s profile if it should no longer be used for communication.
If a reminder notification is queued and the associated service or class booking is cancelled, the status of the reminder will be displayed as "Disabled" in Connect.
Navigate to Connect tab > Conversations.
Select “...” > Failed & Disabled Messages.
Failed Messages: External reason that’s out of your control. Could have to do with phone number, phone carrier, or individuals plan settings (blocks unknown numbers)
Disabled Messages: Direct correlation to an individuals’ message delivery settings. If that setting is off, the individual will not receive that type of message.