This article provides a list of standardized responses related to Twilio's 30000 series error codes. It also includes helpful recommendations for preventing these issues where applicable.
Error 30002: Account Suspended
- Response: "Your account appears to be suspended, which is preventing message delivery. Please reach out to Twilio Support to resolve any account suspension issues."
- Prevention: There is an error with the phone number configuration you are using to send messages, please contact ClubReady support for assistance.
Error 30003: Unreachable Destination Handset
- Response: "The message could not be delivered as the recipient's device is unreachable, possibly due to being turned off or out of network coverage."
- Prevention: Confirm that the recipient’s number is accurate and encourage recipients to ensure their devices are reachable when expecting messages.
Error 30004: Message Blocked
- Response: "The message was blocked by the carrier, potentially due to content restrictions. Review the message content to ensure it complies with carrier guidelines."
- Prevention: Avoid content that may be flagged as spam or violates local messaging regulations. Avoid link shorteners, emojis. check spelling, don’t use all CAPS, and make your message conversational.
Error 30005: Unknown Destination Handset
- Response: "The message could not be delivered because the destination number is no longer in service or incorrect."
- Prevention: Periodically validate your recipient list and confirm the accuracy of phone numbers. Please contact ClubReady support for assistance.
- Note: When occurring repeatedly on numbers that are confirmed to be able to receive texts, indicates an issue on Twilio’s end and requires the ClubReady Support Team to submit a ticket to Twilio for resolution.
Error 30006: Landline or Unreachable Carrier
- Response: "The message could not be delivered as the destination number is a landline or associated with a carrier that does not support SMS."
- Prevention: There is an error with the phone number configuration you are using to send messages, please contact ClubReady support for assistance.
Error 30007: Message Filtered
- Response: "The message was filtered by either Twilio or the carrier, likely due to content policies. Please review the content of your message."
- Prevention: Ensure compliance with messaging guidelines and consider sending transactional rather than promotional messages if appropriate.
Error 30008: Unknown Error
- Response: "An unknown error occurred during message delivery. This could be a temporary issue, so please try resending the message."
- Prevention: For recurring instances, contact ClubReady support for detailed insights, and verify that all message fields are configured correctly.
Error 30011: Invalid ‘From’ Number
- Response: "The ‘From’ number used is not a valid, SMS-capable Twilio number. Please verify the number used for sending messages."
- Prevention: This may occur if the studio has signed up with another provider for messaging, or a change was made by the studio's carrier. If the number has not been moved, please reach out to ClubReady support and we will create a ticket to trace this with the carrier.
Error 30024: Numeric Sender ID Not Provisioned
- Response: "The Numeric Sender ID has not yet been provisioned by the carrier. Please check provisioning status or use an alternative Sender ID."
- Prevention: There is an error with the phone number configuration you are using to send messages, please contact ClubReady support for assistance.